Frequently Asked Questions

Your bonus is tailored for a broad range of games, specifically designed for Slots and a combination of Slots + Cards. This means you can enjoy your bonus on a wide variety of slot machines, as well as card games, including Blackjack and Video Poker, alongside selected Specialty games. 

However, it's important to note that certain restrictions apply. Bonuses are not applicable to card games provided by Dragon Gaming and Specialty games by Rival. Furthermore, games from Betsoft, Saucify, all Live Dealer games, and any Jackpot & Table games are excluded from bonus eligibility.

Using your bonus on certain games won't contribute to meeting your wagering requirements unless the bonus terms say otherwise. This includes Live Dealer games, Jackpot games, Ride 'em Poker, Baccarat, Roulette, Craps, Pai Gow, War and other table games. Additionally, all offerings from Dragon Gaming, except for scratch cards and slots, and any games from Betsoft, Saucify, and SpadeGaming, are excluded from promotional play. To ensure clarity and make the most of your gaming experience, always check the specific details in the bonus description you've chosen.

Every bonus we offer comes with a Playthrough Requirement. This means you'll need to bet a specific total amount before you're able to withdraw the bonus or any winnings it generated. Each bet you make reduces your overall playthrough requirement by the amount wagered. Once the playthrough hits 0, you've met the requirement and can access your winnings.

Different games contribute differently to the wagering requirements based on the type of bonus you've chosen:

• Slots, Video Slots, Keno, and Scratch Cards – 1.00
• Card Games - 0.20
• Video Poker - 0.20

Be aware that some bonuses have a Maximum Cashout Limit – in this case, any amount that exceeds the limit will be removed from your playable balance upon meeting the wagering requirement.

On the other hand, bonuses offering Unlimited Cashout won't let you withdraw the bonus amount itself, but you can withdraw any winnings above that after fulfilling the playthrough requirements.

All bonuses come with wagering requirements, but there are exceptions for players in our VIP Club.

Playthrough (Wagering/Rollover) is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed decreases the total playthrough by the bet amount. When it stands at 0, it means the playthrough is completed.

Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:

• Slots, Video Slots, Keno, and Scratch Cards - 1.00
• Card Games - 0.20
• Video Poker - 0.20

Playthrough multipliers might vary depending on the type of bonus. The wagering requirements for the Match Bonuses, for instance, are (deposit + bonus) x30 for slots and x35 for slots + cards.

It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, the playthrough will be ($100+$200)*30 =$9000. Each time you place a bet, whether it is a winning or losing one, the playthrough will be deducted from the bet amount. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.

The Playthrough progress can be checked by clicking on your Playable Balance (in the top right-hand corner for PC and in the bottom right-hand corner for Mobile)

It depends on the bonus that you have chosen to play with. Please contact Customer Support to get explicit information about your active promotion.

Generally, only certain bonuses come with a maximum cash-out restriction (e.g., No-Deposit Bonuses or Cashback Bonuses). This means that you may withdraw the funds up to a maximum cash-out value determined by the bonus conditions, but not more than that. Thus, if wagering requirements were met, but your balance is above the pre-determined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.

In case a bonus chosen (e.g., Percentage Match bonus) comes with no maximum cashout limit, you can withdraw all the winnings derived from it except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request.

For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount, turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system, and the rest of the winnings will be yours to keep.

Certain match bonuses (e.g., Free Spins Match bonuses) come with no maximum cashout limit, allowing you to withdraw all the winnings accrued from them. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completed playthrough requirement.

However, we do recommend checking the bonus description before you choose to redeem it, as some bonus offers come with a maximum cashout limit.

All of the bonus types at Cherry Gold Casino are subject to Playthrough Requirements. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.

Placing bets in the games excluded from your active promotion doesn't count toward the playthrough requirement. If you've noticed that your wager doesn't influence the remaining playthrough, it's highly recommended to stop placing any bets and immediately contact Customer Support.

The maximum bet amount restriction is not applied when using a bonus. Therefore, you are welcome to check the minimum/maximum bet of the chosen game & place the preferable bet.